Payment Issue
I seem to be having an issue with PayPal payments at the moment. I am terribly sorry for anyone who has purchased the game and has NOT received access yet.
I assure you this is not a fault on my end or itch.io's and is PayPal related. The account I created with them is new and as a 'first-time seller,' the payments are being held for 21 Days. I can expedite this by providing additional information, which I have done. Here is a link to PayPals FAQ to understand why they have put these payments on hold.
On itch.io's front, they have not notified me of any payments other than three that went through, those users have downloaded their content. It's a bit frustrating from my side of things because I can't see any pending payments, this must be information itch.io keeps until they've cleared their processing.
Here is a screen grab of my processed payments section, you can see I have only 3 processed orders and that these have already been fulfilled.
If you have purchased the 'Extra Edition' please drop me an email at postboned.games@outlook.com with your order receipt. If it checks with the information I have from PayPal I will forward you the details I've received from them as proof. Once I get your info I should be able to go back to PayPal and get this sorted and be able to send you a direct download link.
Again I am sincerely sorry about this.
Get Quantum Entanglements
Quantum Entanglements
Adult Visual Novel
Status | In development |
Author | Postboned Games |
Genre | Visual Novel, Role Playing |
Tags | 3D, Adult, Erotic, Funny, Male protagonist, Ren'Py, Sci-fi |
More posts
- Dev Blog #024May 13, 2023
- Quantum Entanglements - V0.06c bug fixMay 03, 2023
- Quantum Entanglements - V0.06Apr 17, 2023
- Quantum Entanglements - V0.06bApr 10, 2023
- Pursuit of Desire is now Quantum Entanglements!Apr 02, 2023
- DevBlog #23Mar 25, 2023
- DevBlog #22Mar 17, 2023
- DevBlog #21Mar 01, 2023
- DevBlog #20Feb 05, 2023
- Released 2023 Desktop Wallpaper Calendar (4K)Dec 29, 2022
Comments
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I have called PayPal today. They are sending me an email to send to anyone who purchases from me on itch.io. This email will have instructions for you the buyer to allow PayPal to release the funds and that will give you access to what you've purchased.
The 4 payments that were "on hold" have no been released. I have stressed that although I agree that there is a need to build trust as a seller with PayPal what they're doing is causing mistrust between me and my customers.
This may keep occuring until I reach the 10No. transactions and £200.00 selling thereshold. If this is the case I will call PayPal once per week to have funds released until this is no longer a problem.
Again, I'm sincerly sorry you have to deal with this hassel.
Regards,
Snowy.
Update from PayPal:
My comments are bold and underlined
Money from sales is being withheld because:
To get your money sooner, please complete ALL of the below actions:
Any payments received will be held for up to 21 days. If there are no issues with your orders, the money held will be automatically released after 21 days.
Snowy